okbag Privacy Policy

okbag ("we", "our", or "platform") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy ("policy") applies to the okbag website okbag.cam and all related services.

This policy explains what types of personal information we collect, how that information is used and stored, who it may be shared with, and what steps we take to protect your information. We take user privacy very seriously and are committed to protecting your information through advanced security measures including SSL encryption technology.

This policy applies only to information collected through okbag. Third-party websites or services may have their own privacy policies, and okbag is not responsible for those.

2.1 Registration and Account Information

When you create an account on okbag, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Address (city and district)

2.2 Financial Information

To process financial transactions, we may collect the following information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history and amounts
• Deposit and withdrawal records

We never store your full bank account details or card numbers directly. All financial information is transmitted through encrypted channels.

2.3 Technical and Usage Information

Some information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Cookie and session data
• Gaming activity and betting history

okbag uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Identity Verification: To complete the KYC process for financial security and fraud prevention
• Transaction Processing: To process deposit and withdrawal requests
• Customer Support: To resolve issues via 24/7 live chat support in Bengali and by email
• Security and Protection: To detect and prevent unauthorized access, fraud, and other unlawful activity
• Responsible Gaming: To monitor potentially problematic gambling behavior and take steps to protect users
• Service Improvement: To improve the platform experience and functionality
• Legal Obligations: To comply with applicable laws and regulations

okbag does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with trusted third parties for payment processing, technology infrastructure, and other services. These service providers operate under strict confidentiality agreements and may use the information only for specified purposes.

4.2 Legal Obligations

Information may be disclosed in response to a court order, government directive, or applicable law. In such cases, we will provide only the minimum information required.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

The okbag website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Required for login sessions and security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To collect platform usage statistics (anonymously)

6.2 Cookie Control

You can reject or delete cookies by changing your browser settings. Please note that disabling cookies may cause some platform features to not work properly.

okbag retains your personal information only for as long as necessary. Retention periods are determined as follows:

• Active Accounts: All information is retained while the account is active
• Closed Accounts: After an account is closed, information may be retained for as long as needed to meet legal and regulatory obligations
• Financial Records: May be retained for a longer period as required by applicable law
• Technical Logs: Generally short-term and cleared on a regular basis

As an okbag user, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this right may be limited where legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.

To exercise these rights, please email [email protected]. We will respond to your request within a reasonable time.

okbag services are strictly for users aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete the information.

Parents should monitor their children's online activity and make them aware of the risks of online gambling. If you suspect that a minor is using our platform, please notify our customer support.

In the course of providing our services, your information may be processed or stored on servers located outside Bangladesh. For any such transfer, we ensure that the level of data protection is consistent with the standards of this policy.

For international transfers, we put in place appropriate contractual safeguards and verify the data protection measures of the receiving party.

We may update this privacy policy from time to time. For any significant changes, we will:

• Post a prominent notice on the website
• Update the "Last Updated" date at the top of the policy
• Notify you by email about the changes where applicable

Continued use of the platform after an update means you have agreed to the revised policy. We therefore recommend that you review this policy regularly.